The husband of a woman whose body was found a year ago in Leamington says he is no closer to finding out why it took police more than 12 hours to respond to her 999 call.
Luisa Mendes, aged 44, was found dead at a house in Briar Close, Leamington, on October 25 last year.
But around 14 hours before a 999 call was made from the address.
Documents seen by the Telegraph show that the call was dismissed as drunks “larking about”.
But Luisa’s estranged partner José Costa believes that if police had responded more promptly then she might still be alive today.
The Independent Police Complaints Commission is investigating the contact between Mrs Mendes and police in the hours before she died.
José said: “I dream about Luisa every night. Losing her was the hardest thing.
“I was with her for 20 years – she was a beautiful person, the brightest star in the sky.
“She helped people all the time. She did not deserve this, nobody deserves to be treated the way she was.
“She was the best person and that’s not just my opinion. Everyone said she was fantastic.
“I certainly will never find anyone like her again.
“Above all else she was my best friend – I miss her so much it breaks my heart.”
The Telegraph understands that the first call to police made from the Briar Close address was at 8pm. Police went to the bungalow at 9am and eventually got in at 10.30am.
An inquest into Mrs Mendes’ death is expected to be held in the next few months.
A first attempt to hold an inquest was abandoned because pathological evidence was still not ready.
Police originally suggested her death wasn’t suspicious – but two people have since been arrested and released without charge.
Any decision on whether further police investigation will be carried out is likely to be delayed until the inquest has been completed. Documents seen by the Telegraph show there was a domestic disturbance at the address between October 24 and 25.
A 999 call was made but the caller hung up. When the police rang back it was reported that the three people heard on the call – including Mrs Mendes – were drunk and “larking about”.
At some point between then and police arriving several hours later Mrs Mendes died. Her body was found in the bathroom.
José added: “The treatment Luisa received from the police was the worst of the worst.
“I’ve been in the UK for years and have paid a huge amount in tax, yet it takes hours for them to respond to a 999 call?
“She would still be alive if they had responded to the first call.”
A spokesman for Warwickshire Police said they could not comment on the incident while the IPCC investigation was continuing.
An IPCC spokeswoman said: “A report is being finalised into the IPCC’s investigation in to contact between Warwickshire Police and Luisa Mendes prior to her death on 25 October 2012.
“The investigation has examined the actions and decisions of control room staff, supervisors and police officers and whether force policies and procedures were followed in relation to contact with the occupants of Briar Close, Leamington on the evening of 24 October 2012.
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